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BLUE STAR HUMAN RESOURCES MANAGEMENT

Building on our own experience of working in HR we are pleased to offer the following workshops designed for HR practitioners in the 21st century! This training can be provided either at your workplace or off-site. We can deliver to varying numbers depending upon your specific needs.

An introduction to NLP

Improve your effectiveness and your business relationships by learning some of the basics from NLP. Learn how to improve your communication, influencing, decision making, team building and personal success. From a toolkit of techniques find out what works for you - what makes you effective. With practical advice around application in the HR arena.

Influencing people

We focus on how to make an impact, plan your interactions and use a range of influencing techniques to achieve your desired outcome. This workshop is ideal for people who want to gain more positive outcomes from their interactions with others.

Managing conflict

We all know how easy it is to avoid conflict! Well how about handling it positively and assertively to achieve desired outcomes? On this workshop we will provide techniques and tools to create interventions that address the issues and enable people to perform more effectively. Suitable for supervisors and most frontline staff.

Counselling skills

A basic introduction. This workshop provides the opportunity to learn about and practice active listening, questioning, and structuring. It also considers the practical applications of these skills in the workplace.

Diversity awareness

A highly interactive workshop designed to encourage people to think about the issues, the law and their own responsibilities. We cover the social context, the business benefits and the importance of respect in the workplace. (This workshop can be specifically tailored to reflect your own policies at no extra cost. We can also deliver tailored training for customer facing staff or programme roll-outs as part of a wider diversity initiative).

Managing absence

Learn how to get on top of absence issues, handle them within the law and avoid extra costs for your business.

Managing Change

Change is a business reality but how can you help your people deal with it? This workshop focuses around the change cycle giving managers the skills they need to cope in change situations from rapid growth to redundancies. (This workshop can be tailored to address specific business issues)

Managing difficult people issues

Covering everything from drugs and alcohol to poor performance and disciplinary hearings this workshop looks at how to nip problems in the bud, manage people within the law and deal effectively with dismissals.

Interviewing skills

Starting with a clear outline of what selection is all about we work through structuring, questioning techniques, listening skills and assessment. (This workshop can be extended to a full day on Recruitment and Selection and can be adapted to incorporate internal practices e.g. competency based interviewing).

Managing performance

How to agree objectives and personal development, review performance, coach and appraise your people - with practical exercises based on real jobs. (This course can be tailored to your business incorporating your own process, paperwork and competency framework)

Managing change

A basic introduction. This workshop provides the opportunity to learn about and practice active listening, questioning, and structuring. It also considers the practical applications of these skills in the workplace.

Just Ask

Tel: 01473 281 650

Blue Star

Human Resources Ltd

13-15 Tower Street

Ipswich

Suffolk

IP1 3BE

info@bluestarhr.co.uk

'Many thanks for all your hard work on this - it's been a pleasure working with you!' Jenny Dines, Customer Service Direct
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