MANAGEMENT COMMUNICATION SKILLS

How many managers or team leaders do you know who are technically very competent but are not good at communicating with their people? Do some of your managers have difficulty in delegating tasks to others? Do some of your managers work ridiculous hours whilst their people all go home on time? How many of your people complain about poor levels of communication in the workplace?

A business can have a comprehensive communication infrastructure but at the end of the day this could fail because of the lack of ability/confidence of managers to communicate effectively on a face to face basis. After all, it is generally recognised that face to face communication is the most effective of all internal communication techniques – that is if it is done properly of course!

Together we can:

• build communication skills into your overall competency framework.
• identify those people who are key communicators.
• carry out a skill audit to see where communication skill gaps arise.
• encourage upward communication from all staff to avoid excessive one-way top down communication.
• know the key messages to be delivered to your people.
• decide the tools available for effective communication.
• run effective communication training programmes geared to the specific needs of your managers eg presentation skills.
• monitor the improvement in communication within the organisation following communication training.
• deal with issues arising from ineffective communication.

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